Privacy Policy

ABOUT US

This website is run by Red Triangle Autoservices Limited (“Red Triangle”). For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) Red Triangle is the “controller” of the personal information collected through the website, by email, by post or by telephone.

HOW DO WE COLLECT INFORMATION FROM YOU?

We will collect personal information that you provide to us when you:
Create an account by email, by post or by phone
Place an order by email, by post or by phone
Fill in forms on our website, for example to request a catalogue.
Subscribe to our newsletter.
Information we collect if you apply for a job with us
You may be able to apply for a job with us and the personal information we collect about you may include your name, contact details, employment history, and any information set out in your CV.
We will use your information in the following ways:
For the performance of a contract between you and us:

To fulfil any order that you place with us;
To collect payment from you;
To provide you with a receipt, if you ask us to send this to you electronically;
To protect and defend our legal rights and interests.
Where we have a legitimate interest in using your personal information:

To administer and monitor our website and newsletter, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose.
To analyse any feedback that you provide on our services, and to improve our services.
To receive marketing information from us, we may use your information in the following ways:

We will process details of your previous transactions and contact you by e-mail with information about goods and services similar to merchandise you have purchased (however we never store your payment details)
You have the option to unsubscribe from our newsletter through a link at the bottom of every newsletter we send to you.
You have the option to unsubscribe from our marketing mail contacting the Customer Services team.
If you want to change the details that you have registered with us, or would like to amend your preferences or unsubscribe altogether, please contact our Customer Services team.

DO WE EVER SHARE YOUR INFORMATION?

We never share your information with any third parties other than those required for our business administration to function; for example specialist IT support of our internal computer systems.

HOW LONG WE KEEP YOUR INFORMATION

We retain the information you provide for the following periods:

For as long as you subscribe to receive marketing information.
For as long as your account is being used and for a period of five years after the date you cease to use your account, after which period we will delete the information. If you wish to set up an account after this period this will be treated as a new account and your transaction history will not be available.
In the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related services.
Our Data Retention Period has been determined to cover customer service periods, as well as to cover regulatory requirements, and the resolution of disputes or fraud prevention.

HOW WE STORE YOUR INFORMATION

Your information may be processed by our staff to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

SENSITIVE PERSONAL INFORMATION

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask you do not provide such information to us.

RIGHTS YOU MAY HAVE

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
Please contact our customer service at enquiries@redtriangle.co.uk. if you would like to make a request.

CHANGES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update.
Please check this policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

CONTACT US

If you have any questions about the policy and practices of this website you can contact us at enquiries@redtriangle.co.uk.